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Terms & Conditions

Last updated: February 17, 2025

These Terms & Conditions (“Terms”) govern your use of our website www.dental-ops.co.uk (“Website”) and our services. By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please do not use this Website.

For any questions, contact us at queries@dental-ops.co.uk.

1. Who We Are

Dental Ops provides business consultancy services for dental practices, helping them optimise operations, improve team management, and enhance patient experiences.

Dental Ops does not provide clinical, legal, or financial advice. Our services focus on business strategy and operational improvements only.

2. Use of Our Website

By using this Website, you agree that:

  • You will use this Website for lawful purposes only.
  • You will not copy, modify, or distribute any content from this Website without permission.
  • You understand that our content is for informational purposes only and does not constitute professional advice.

3. Our Services

3.1. Nature of Services

Dental Ops provides consultancy services related to:

  • Dental practice management & operations
  • Team & leadership development
  • Workflow efficiency & patient experience optimisation

We do not provide clinical dentistry services.

3.2. Booking Consultations

  • Consultations must be booked via our Calendly system or through direct contact (email or WhatsApp).
  • You must provide accurate and up-to-date information when booking.

3.3. Cancellations & Refunds

  • If you need to cancel or reschedule, please notify us at least 24 hours in advance.
  • Refunds are at our discretion and assessed on a case-by-case basis.

4. ROI Calculator Disclaimer

4.1. Use of the ROI Calculator

Our Website includes an ROI calculator, which is designed to provide estimates based on industry-standard benchmarks and user-provided data.

4.2. Accuracy & Limitations

  • The results generated by the ROI calculator are for informational purposes only and do not constitute financial or business advice.
  • The calculator uses assumptions and estimates that may not reflect your actual financial performance.
  • No guarantees are made regarding the accuracy of predictions, potential revenue gains, or business growth outcomes.

4.3. Limitation of Liability

By using the ROI calculator, you agree that:

  • Dental Ops is not liable for any decisions made based on the calculator’s output.
  • You understand that actual results may vary due to market conditions, operational factors, and other external influences.
  • You are encouraged to consult with a qualified financial or business advisor before making any significant financial decisions.

5. Payment Terms

  • Payment for services must be made prior to or on the date of service delivery, unless agreed otherwise.
  • We reserve the right to suspend services if payments are not received as agreed.

6. Intellectual Property

  • All content on this Website, including text, images, branding, and graphics, is owned by Dental Ops and protected under copyright law.
  • You may not copy, reproduce, or distribute any content from this Website without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Dental Ops is not liable for any loss or damage resulting from the use of our services or Website.
  • We do not guarantee specific financial or business results.
  • Our advice is provided based on the information you provide—we are not responsible for decisions made based on our recommendations.

8. Third-Party Links

  • Our Website may contain links to third-party websites.
  • We are not responsible for their content or policies. Visiting third-party websites is at your own risk.

9. Privacy & Data Protection

9.1. Data Collected from the ROI Calculator

  • The ROI calculator does not store, transmit, or share any personally identifiable information (PII).
  • If we introduce tracking for analytics or performance monitoring, this will be disclosed in our Privacy Policy.

9.2. General Data Protection

Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use your information.

For more details, please read our Privacy Policy.

10. Changes to These Terms

  • We may update these Terms from time to time.
  • The latest version will always be available on our Website.
  • Continued use of our Website means you accept any changes.

11. Governing Law

  • These Terms are governed by UK law.
  • Any disputes will be resolved in the courts of England and Wales.

12. Contact Us

For any questions or concerns about these Terms, contact us at:
📩 Email: queries@dental-ops.co.uk

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Cookies Policy

Last updated: February 11, 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your experience by remembering preferences, analyzing website traffic, and enabling certain website features.

2. How We Use Cookies

We use cookies to:

  • Ensure website functionality and performance.
  • Understand visitor behavior to improve our website (e.g., Google Analytics).
  • Provide a seamless user experience.

Cookies help us analyze how users interact with our website so we can make improvements without collecting personally identifiable information (PII).

3. Types of Cookies We Use

3.1. Essential Cookies (Strictly Necessary)

These cookies are required for our website to function properly.
They cannot be disabled as they support core functions like security, accessibility, and navigation.

3.2. Analytics & Performance Cookies

These cookies help us analyze website traffic and understand how users interact with our content.

We use Google Analytics, which tracks:

  • Page views, time spent on pages, and navigation behavior.
  • Browser type, device, and general geographic location (IP anonymized).
  • How users found our website (e.g., search engine, social media, direct visit).

Google Analytics does not collect personal data such as names or contact details.
How to Opt Out: You can disable Google Analytics tracking in our cookie banner or via Google’s opt-out tool.

3.3. Functional Cookies

These cookies store your preferences, such as:

  • Language selection
  • Display settings
  • User login preferences (if applicable)

3.4. Marketing & Third-Party Cookies

These cookies are set by third-party services used on our website, such as:

  • Calendly (for booking consultations).
  • Social media platforms (e.g., LinkedIn, Facebook, Instagram embeds).

If you disable marketing cookies, some features (like embedded booking systems) may not function correctly.

4. Managing Your Cookie Preferences

When you visit our website, a cookie consent banner allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize cookie preferences

You can also manage or delete cookies anytime via your browser settings:s:

Note: If you disable cookies, some parts of our website may not function as intended.

5. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in regulations or how we use cookies.
The latest version will always be available on this page.

6. Contact Us

For any questions about this Cookie Policy, contact us at:
Email: queries@dental-ops.co.uk

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Privacy Policy

Last updated: February 17, 2025

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.dental-ops.co.uk (“Website”).

For any questions about this policy, you can contact us at queries@dental-ops.co.uk.

2. Data We Collect

2.1. Personal Data You Provide to Us

We collect personal information when you:

  • Fill out forms on our website (e.g., booking a consultation).
  • Contact us via email or WhatsApp.
  • Subscribe to our newsletter (if applicable).

The personal data may include:

  • Name
  • Email address
  • Phone number
  • Company/practice name

2.2. Automatically Collected Data

When you visit our Website, we automatically collect:

  • Technical Data: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent, and interactions on the Website.

This helps us improve user experience and website performance.

3. Use of Data

We use your data for the following purposes::

  • To Provide Our Services – Processing consultation requests and responding to inquiries.
  • To Improve Our Website – Analysing user behaviour to enhance site performance.
  • To Communicate With You – Sending updates, newsletters, or responses to your queries.

We do not sell, rent, or trade your personal data with third parties.

4. ROI Calculator & Data Usage

Our Website includes an ROI calculator, which provides estimates based on user input and industry benchmarks.

4.1. Data Collection & Processing

  • The ROI calculator does not store, transmit, or share any personally identifiable information (PII).
  • All calculations are performed locally within your browser—we do not collect or save the data entered into the tool.
  • If we introduce tracking for analytics or performance monitoring, we will update this policy accordingly.

4.2. Third-Party Analytics

  • We may use Google Analytics or similar tools to track how users interact with the ROI calculator (e.g., how often it’s used, not the specific data entered).
  • This data helps us improve functionality without identifying individual users.

4.3. Disclaimer on ROI Estimates

The calculator provides estimates only and does not constitute financial or business advice. We are not responsible for any business decisions made based on these estimates.

5. How We Store & Protect Your Data

We take appropriate security measures to prevent unauthorized access, disclosure, or destruction of your data.

Security Measures Include:

  • Encryption for sensitive data where necessary.
  • Secure servers for storing user information.
  • Access restrictions to protect against unauthorized data use.

Data Retention:

We keep your data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Sharing Your Data

We may share your data in the following cases:

  • With service providers who help us operate our website and services (e.g., email providers, analytics tools).
  • If required by law, in response to legal requests.

Third-party providers must comply with GDPR standards and cannot use your data for their own purposes.

7. Your Rights Under GDPR

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Ask us to delete your data (“Right to be Forgotten”).
  • Withdraw consent at any time if you previously agreed to data processing.
  • Opt-out of marketing communications via email preferences.

To exercise any of these rights, contact us at queries@dental-ops.co.uk.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies and encourage you to read them separately.

9. Cookies & Tracking

9.1. How We Use Cookies

We use cookies to improve user experience and analyze site traffic. These cookies may include:

  • Essential cookies (needed for website functionality).
  • Analytics cookies (Google Analytics to track page visits & engagement).

9.2. Managing Cookies

  • You can accept or reject cookies via the cookie banner on our site.
  • You can disable cookies through your browser settings.

Note: Disabling cookies may affect how some parts of our Website function.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our Website.

By continuing to use our Website, you accept any updates to this policy.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:

Email: queries@dental-ops.co.uk

‍

About

A Modern Approach to Running Dental Practices

TRANSFORMING DENTISTRY ONE PRACTICE AT A TIME

We help dentists build high-performing, stress-free practices—not just another clinic, but a well-run business that works for them.

Our Story

We’re not dentists, and that’s exactly why we can help. As your patients and your partners, we see your practice from both sides—giving us a unique ability to improve how it operates without disrupting what makes it yours.

We started Dental Ops Consultancy because we believe dentists deserve the same clarity, structure, and efficiency that top businesses in other industries enjoy. With backgrounds in operations, business strategy, and leadership development, we bring fresh perspectives that help dental professionals simplify complexity, strengthen teams, and create seamless workflows.

For us, there’s nothing more satisfying than turning chaos into calm—whether it’s streamlining schedules, implementing smart systems, or helping teams work better together.

Our Approach

At Dental Ops Consultancy, we specialise in operational excellence—helping dental practices function efficiently, profitably, and sustainably.

We combine business expertise with real-world dental insights, collaborating with experienced industry professionals to ensure our strategies are relevant, practical, and results-driven.

And because some challenges require broader expertise, we also partner with trusted specialists when needed—allowing us to provide comprehensive, well-rounded solutions while staying focused on what we do best: building smarter, more efficient practices.

Ultimately, our goal is to help your practice run better—so you can focus on delivering exceptional care.

SMALL BUT FEARLESS

Get to Know Our Team

YEN

Operations

MISHA

Communications

NICOLAS

Strategy

Yen Vo

Operations Consultant

With over a decade of experience in scaling SME businesses and optimizing operations, Yen specializes in transforming complex business challenges into streamlined, sustainable solutions. She has successfully helped businesses improve efficiency, enhance team performance, and create scalable systems that drive long-term growth.

Misha Kavuu

Communications Expert

With extensive experience in high-profile account management and client relations, Naomisha Kavuu is an expert in communication strategy and engagement. She specialises in bridging the gap between businesses and their clients—translating limited communications into impactful interactions that build trust and long-term relationships.

Nicolas Nie

Strategy Planner

With a background in product management, brand strategy, and creative direction, Nicolas helps businesses refine their offerings, optimize experiences, and elevate brand positioning through a mix of data-driven insights and user-centric strategies.

Our Industry Advisors

Our advisors bring invaluable experience from the medical field, ensuring our strategies are practical, informed, and built for real-world success.
Constance Wong
Consultant
NHS
Procedures
and Compliance
Sheila Li
Medical Director
Mediject
Aesthetic Medicine
in Dentistry

Let's build it together.

We’ll help you transform your practice into one that’s resilient, efficient, and set up for long-term success.

Get Started →
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